We want to ensure satisfactory customer experience that’s why our return policy is set for 30 days of delivery. You can return or exchange almost everything within 30 days of delivery for a full Refund or Exchange. We offer free exchange of any products.
Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
The customer is also entitiled for refund/return, in the following cases
- Wrong product received by the customer
- Products has some defects
- Product damaged in shipping
- Product is tampered
Personalized or other customized product may not be returned for refund or exchange under any circumstances.
Also please note that in case of returns, customers would have to bear charges for shipping back the item to us.For more info read the return instructions.
Our return adress.
HMI Trading Limited
1a Trafalgar Road,Salford, M6 (JD
17224 S. Figueroa Street, #G9639
Gardena, California (CA) 90248